PRIVACY POLICY

Effective Date: March 6, 2026
Last Updated: March 6, 2026

This Privacy Policy applies to Shining Crew LLC, a Florida limited liability company, operating under the trade name "Shining Crew USA" (“Company,” “we,” “us,” or “our”).

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.shiningcrewusa.com and use our services (collectively, the “Services”).

This Policy applies only to users located in the United States.

By accessing or using our Website or Services, you acknowledge and agree to the terms outlined in this Privacy Policy.

1. INFORMATION WE COLLECT

1.1 Information You Provide Voluntarily

We may collect personal information you voluntarily provide, including but not limited to:

Full name

Email address

Mobile phone number

Business name

Website URL

Appointment or inquiry details

Information submitted through forms, surveys, chat, or bookings

Providing personal information is voluntary; however, certain services may not be available without it.

1.2 Automatically Collected Information

When you visit the Website, we may automatically collect non-personal information such as:

IP address

Browser type and version

Device type and operating system

Pages viewed and time spent

Referring and exit URLs

Approximate location derived from IP address

This data is used for analytics, security, and Website optimization.

1.3 Cookies and Tracking Technologies

We may use cookies, pixels, and similar technologies to support Website functionality, analytics, security, and remarketing. You can disable cookies through your browser settings.

2. HOW WE USE YOUR INFORMATION

We use the information we collect to:

Provide and deliver services you request

Respond to inquiries and provide customer support

Schedule and manage appointments

Send transactional communications

Send email communications in compliance with U.S. CAN-SPAM laws

Send SMS/text messages only to users who have provided prior express written consent through a clear and conspicuous opt-in form, including an unchecked checkbox specifically authorizing marketing communications

Improve Website performance and user experience

Comply with legal and regulatory obligations

We do not sell your personal information.

3. EMAIL MARKETING COMPLIANCE

If you provide your email address, we may send transactional emails and promotional emails where permitted by law. All marketing emails include a clear unsubscribe option. You may opt out of marketing emails at any time.

Opting out of marketing emails does not prevent delivery of transactional emails necessary to provide requested services.

4. TEXT / SMS MESSAGING POLICY (A2P / TCPA / CTIA)

4.1 Program Description

If you opt in to receive SMS communications from Shining Crew LLC, you may receive both transactional and promotional text messages.

Transactional messages may include appointment confirmations, reminders, and service updates. Promotional messages may include special offers, discounts, and marketing communications, but are only sent with explicit consent.

4.2 Consent

By providing your mobile phone number and checking a clearly labeled, optional checkbox on our website forms, you provide prior express written consent to receive SMS messages from Shining Crew LLC.

The checkbox is not pre-selected

Consent is not a condition of purchase

Consent is collected separately from other terms

4.3 Message Frequency

Message frequency varies depending on user activity and engagement.

4.4 Fees

Message and data rates may apply based on your mobile carrier plan.

4.5 Opt-Out

You may opt out at any time by replying STOP. After opting out, you may receive a one-time confirmation message.

4.6 Help

Reply HELP for assistance or contact us at:

Email: [email protected]
Phone: +1 754-551-8288

4.7 Opt-In Confirmation

After opting in, users receive a confirmation message that includes:

Business name

Message frequency disclosure

Message & data rates notice

STOP and HELP instructions

Customer support contact details

4.8 Data Usage Restriction

SMS opt-in data and consent records are used solely for communication purposes and are not shared, sold, or rented to third parties.

5. MOBILE INFORMATION SHARING

No mobile information, including phone numbers, SMS opt-in data, or consent records, will be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes under any circumstances.

6. LIMITED SHARING WITH SERVICE PROVIDERS

We may share information with trusted service providers solely to operate our business (such as CRM platforms, SMS providers, hosting services, and analytics tools). These providers are contractually obligated to protect your information and may not use it for their own marketing.

7. THIRD-PARTY LINKS AND REMARKETING

The Website may contain links to third-party websites. We are not responsible for their content or privacy practices.

We may use third-party advertising platforms (such as Google) for remarketing purposes.

8. DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no system is completely secure.

9. DATA RETENTION

We retain personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

10. CHILDREN’S PRIVACY (COPPA)

The Website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy at any time. Changes will be posted with an updated Effective Date.

12. CONTACT INFORMATION

Shining Crew LLC (operating as Shining Crew USA)

Email: [email protected]
Phone: +1 754-551-8288

Address:
5811 Toscana Dr Apt 1536
Davie, FL 33314
United States

Business Hours:
Sunday to Monday | 9:00 AM – 7:00 PM